Frequently Asked Questions
How do I obtain a copy of my medical records?
Complete the Release of Information Form for your hospital or healthcare provider. This authorization will allow us to release your medical records to you or another party. You can find the form and a list of providers at this link, Medical Records.
Use this form to request copies of medical records, billing records and/or medical images (i.e. x-rays, MRI's, etc.) if available. Please note: MetalQuest does not provide data interpretation or abstracts for requested records. Except for pathology specimens and analog mammogram films, an original record is not available.
Please follow all instructions on the form and submit the completed form and any required documentation to MetalQuest. Allow up to 30 days to process your request. If you need your records faster, please call 518-898-1022 to speak to a MetalQuest representative.
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How do I obtain a copy of my x-rays or other medical images?
Complete the Release of Information Form for your hospital or healthcare provider. This authorization will allow us to release a copy of your medical records to you or another party. You can find the form and a list of providers at this link, Medical Records.
Use this form to request copies of medical records, billing records and/or medical images (i.e. x-rays, MRI's, etc.) if available. Please note: MetalQuest does not provide data interpretation or abstracts for requested records. Except for pathology specimens and analog mammogram films, an original record is not available.
Please follow all instructions on the form and submit the completed form and any required documentation to MetalQuest. Allow up to 30 days to process your request. If you need your records faster, please call 518-898-1022 to speak to a MetalQuest representative.
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How do I request medical records for whom I am the legal representative?
You must prove you have legal authority to request the patient’s medical records. Legal authority includes but is not limited to Parent, Guardian, Durable Power of Attorney for Healthcare, Executor of the Estate or Surviving Spouse. This can be done by submitting copies of documentation showing your legal authority, i.e. birth certificate, power of attorney forms, executor documentation, death certificate, etc., with the properly completed Release of Information Form.
Complete the Release of Information Form for the patient's hospital or healthcare provider. This authorization will allow us to release a copy patient's medical records to you or another party. You can find the form and a list of providers at this link, Medical Records.
Use this form to request copies of medical records, billing records and/or medical images (i.e. x-rays, MRI's, etc.) if available. Please note: MetalQuest does not provide data interpretation or abstracts for requested records. Except for pathology specimens and analog mammogram films, an original record is not available.
Please follow all instructions on the form and submit the completed form and any required documentation to MetalQuest. Allow up to 30 days to process your request. If you need your records faster, please call 518-898-1022 to speak to a MetalQuest representative.
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I believe that information in my medical record is incorrect. How do I request to have this information corrected?
MetalQuest cannot amend any medical records. Your hospital or healthcare provider is closed and changes to your medical records by the former provider(s) is no longer possible.
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How do I obtain a copy of my student transcripts or education verification?
Complete the MetalQuest Transcript Form. This authorization will allow us to release a copy of your student transcripts to you or another party. You can find the form and a list of schools at this link, Student Transcripts.
Please follow all instructions on the form and submit the completed form and any required documentation to MetalQuest. Allow up to 30 days to process your request. If you need your records faster, please call 518-898-1022 to speak to a MetalQuest representative.
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How do I obtain personnel records or employment verification for my former employer?
Complete the Release of Information Form for your employer. This authorization will allow us to release a copy of your records to you or another party. You can find the form and a list of employers at this link, Personnel Records.
Please follow all instructions on the form and submit the completed form and any required documentation to MetalQuest. Allow up to 30 days to process your request. If you need your records faster, please call 518-898-1022 to speak to a MetalQuest representative.
For verbal confirmation of previous employment, please call 513-898-1022.
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How do I submit a completed request to your office?
Some completed requests can be submitted online. This varies depending upon the institution and will be noted in the Release of Information Form.
All other completed forms can be submitted via:
- Email: Retrieve@MetalQuest.com
- Fax: 513-242-5059
- Mail: MetalQuest, PO Box 46364, Cincinnati, OH 45246
Is there a fee to obtain a copy of my records?
Yes. Fees vary depending upon the institution, state, how records are delivered (i.e. secure email, encrypted USB, paper copies, etc.), and if any special services are needed. All fees are detailed in the documentation for the appropriate institution.
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How do I pay my invoice?
MetalQuest accepts payment using the following methods:
- Online: Pay Your Invoice
- Phone: 513-898-1022 when paying by credit card
- Mail: MetalQuest, Attn: Accounts Receivable, PO Box 46364, Cincinnati, OH 45246 when paying by check